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Bytes AI +NCR Aloha Integration

Give your Aloha-powered restaurants an AI phone agent that speaks your menu and sends orders straight to the line.

Why NCR Aloha+ Bytes AI?

NCR Aloha is the enterprise POS standard for high-volume and multi-unit restaurant operations, handling complex menus, labor management, and advanced reporting. Bytes AI interfaces with the Aloha Takeout and NCR Cloud APIs to read your item masters and inject phone orders into the Aloha order queue. For restaurants already relying on Aloha's robust back-of-house workflows, adding Bytes AI means phone orders are treated identically to every other channel.

Set Up inThree Simple Steps

NCR Aloha logoConnect with NCR Aloha
1

Connect to Your Aloha Environment

Our onboarding team works with your Aloha administrator to establish a secure API connection using your NCR Cloud credentials — no changes to your terminal configuration required.

2

Map Your Aloha Item Masters

We import your item database, forced and optional modifier chains, combo meals, and pricing from Aloha so the AI assistant handles even the most complex orders.

3

Activate AI Phone Answering

Forward your line to Bytes AI. Completed orders are injected into Aloha Takeout and routed to the correct prep station based on your existing configuration.

NCR Aloha IntegrationFeatures

Multi-Unit Deployment

Roll Bytes AI out across dozens or hundreds of Aloha locations from a single management dashboard with centralized menu and configuration control.

Forced-Modifier Chain Support

Aloha's forced-modifier prompts are replicated in the call flow so the AI collects every required selection before submitting the order.

Prep-Time Estimates

The AI reads estimated prep times from Aloha and communicates accurate pickup windows to callers, reducing early arrivals and wait-time complaints.

Staff Load Reduction

By offloading phone duty to the AI, front-of-house staff stay focused on guests in the dining room — critical during peak service at high-volume locations.

Detailed Order Receipts

Each phone order generates a full Aloha receipt with itemization, modifiers, tax, and payment details for seamless end-of-day reconciliation.

Frequently AskedQuestions

Yes. The AI understands Aloha combo structures including required sides, drink choices, and upgrade paths. Callers are guided through each selection just as a cashier would.

Absolutely. We support bulk provisioning through the NCR Cloud API, allowing you to onboard an entire group of restaurants with a shared menu template or location-specific overrides.

Bytes AI checks the active day-part when a call is placed and applies the corresponding prices. If a caller orders during the lunch window, they receive lunch pricing automatically.

Yes. We support both the legacy Aloha on-premise system and the newer Aloha Essentials cloud platform. The onboarding path differs slightly, but the end result is the same.

Connect Bytes AI toyour NCR Aloha POS